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SAM Broadcaster Error 10060 — Connection Timed Out

Error 10060 means SAM could not establish the expected connection within the required time. Spacial lists server availability, password, IP, gateway, and connection restrictions among the possible causes.

What It Means

SAM attempted to connect to the streaming server but did not receive the expected response in time.

Error: SAM Broadcaster Error 10060

Possible Causes

  • The DNAS/streaming server is down.
  • The server address or port is incorrect.
  • The password is incorrect.
  • The server is already being sourced.
  • The encoder contains an incorrect protocol prefix such as http://.
  • Outgoing connections from SAM are blocked.

How to Troubleshoot

  1. Verify that the DNAS/streaming server is running.
  2. Verify the server hostname/IP and port.
  3. Verify the source password.
  4. Check that the stream is not already sourced by another encoder.
  5. In SAM, enter the host without http:// or another protocol prefix.
  6. Check Windows Firewall or security software for blocked outgoing connections.
  7. Try again after correcting one setting at a time.
Important:

Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.

Additional Notes

If your hosting provider supplies the server address, port, and password, verify those values with the provider before changing server-side settings.

Still Having Problems?

If SAM Broadcaster continues to report this error after following the steps above, contact digiSTREAM Support.

Include the following information:
  • The exact SAM Broadcaster error message.
  • The SAM Broadcaster version.
  • Your streaming server port.
  • The encoder type.
  • Your bitrate.
  • Whether AutoDJ is running.
  • Whether another DJ can connect.

Contact digiSTREAM Support →

Related Articles

SAM Broadcaster Error Codes Return to the complete SAM Broadcaster error-code reference. SAM Broadcaster SAM Broadcaster setup and configuration information. SAM Connection Problems General SAM connection and encoder troubleshooting. Bitrate & Audio Settings Understanding streaming bitrate and encoder settings.
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