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SAM Broadcaster Error 401 — Software Activation

Software Activation Error 401 occurs when SAM Broadcaster is being activated while the license already has three concurrent activations, according to Spacial.

What It Means

The SAM Broadcaster license has reached its concurrent activation limit.

Error: SAM Broadcaster Error 401

Possible Causes

  • The license is already activated on three computers.
  • An old computer still holds an activation.
  • A hardware failure prevented normal deactivation.

How to Troubleshoot

  1. On an existing activated computer, open SAM Broadcaster's Config settings.
  2. Select Registration Key.
  3. Click Deactivate to release the activation.
  4. Activate SAM on the intended computer.
  5. If the old computer is unavailable because of hardware failure, contact Spacial support for manual deactivation.
Important:

Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.

Additional Notes

This 401 is a software-license activation error, not a SHOUTcast source-password error.

Still Having Problems?

If SAM Broadcaster continues to report this error after following the steps above, contact digiSTREAM Support.

Include the following information:
  • The exact SAM Broadcaster error message.
  • The SAM Broadcaster version.
  • Your streaming server port.
  • The encoder type.
  • Your bitrate.
  • Whether AutoDJ is running.
  • Whether another DJ can connect.

Contact digiSTREAM Support →

Related Articles

SAM Broadcaster Error Codes Return to the complete SAM Broadcaster error-code reference. SAM Broadcaster SAM Broadcaster setup and configuration information. SAM Connection Problems General SAM connection and encoder troubleshooting. Bitrate & Audio Settings Understanding streaming bitrate and encoder settings.
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