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SAM Broadcaster Error 500 — Relay Using a Local IP

Error 500 can indicate that a SHOUTcast statistic relay is using a local network IP address instead of an Internet/public IP address.

What It Means

At least one configured relay is using a LAN/private IP where a public Internet address is required.

Error: SAM Broadcaster Error 500

Possible Causes

  • A relay was configured with a private address such as 192.168.x.x.
  • A LAN address was entered instead of the public address.
  • The relay configuration points to a non-routable destination.

How to Troubleshoot

  1. Open the SAM statistic relay configuration.
  2. Identify the relay associated with the error.
  3. Check the relay host/address.
  4. Replace a private LAN address with the correct public Internet address supplied by the relay/service provider.
  5. Save the configuration and test the relay again.
Important:

Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.

Additional Notes

This error concerns relay/statistic configuration rather than the normal source encoder connection.

Still Having Problems?

If SAM Broadcaster continues to report this error after following the steps above, contact digiSTREAM Support.

Include the following information:
  • The exact SAM Broadcaster error message.
  • The SAM Broadcaster version.
  • Your streaming server port.
  • The encoder type.
  • Your bitrate.
  • Whether AutoDJ is running.
  • Whether another DJ can connect.

Contact digiSTREAM Support →

Related Articles

SAM Broadcaster Error Codes Return to the complete SAM Broadcaster error-code reference. SAM Broadcaster SAM Broadcaster setup and configuration information. SAM Connection Problems General SAM connection and encoder troubleshooting. Bitrate & Audio Settings Understanding streaming bitrate and encoder settings.
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